Marshall VoIP Solutions provides VoIP services including sales, training and support. We do PBX & VoIP installations and implementations, SIP configuration, VoIP training and many more.

As a VoIP reseller, Marshall VoIP Solutions not only sells VoIP Phone Solutions but also provides training and support to the products that we offer. We make sure that our clients get the best value in our partnership. Our services will include PBX and VoIP installation and integration, SIP configuration and setup and many more. We make sure that our clients not only get the products but see to it that they are properly trained and supported with their product concerns. We always want our clients to know the products inside and out, we provide training to reduce future support costs that could possibly be incurred by a new client.

 

New Customers

 

Marshall Voip provides the following services:

 

  1. Installation – this includes the initial setup of your phones, lines, and PBX system.  During implementation, our world-class technicians will assist your company in the best possibly strategy on how your system should work for you.
  2. Training – not only do we install and implement your new VOIP system, we also train you on the proper use of the system, how to setup new phones for new employees, etc.

 

Existing Customers

 

Marshall Voip provides ongoing support for clients using our VOIP systems.  There are many ways to obtain support on your VOIP system:

Support By Phone

When calling our toll-free number of 888.205.5758, simply press “2” for technical support.  We understand that you may like working with a specific technician, and you are welcome to enter the technician’s direct extension.  However, since our technicians are “in the field” from time to time, your call may not be answered right away if done this way.  By pressing 2, your call will ring at all 4 of our locations and the next available technician will be able to take your call.  Marshall Voip uses a central server system which means the technicians at all of our locations can see information regarding your system.  If all technicians are busy, your call will be routed to our technical support voice mail system after 2 minutes.  Your call then goes into a queue that notifies all of our support staff that a call is waiting to be returned.  During your support call, the technician will give you an “Ticket ID” also known as a “Case Number.”  Please refer to this Ticket ID when calling back on the same problem, as this will help the next technician working on this issue for you.  Our support database is also a part of our central server system, so each technician can see the notes of previous support issues.  You will also receive an email regarding your issue from our support department.

 

Support By Fax

At Marshall Voip, we have tried to make all our support options as easy as possible.  You may also fax your error messages or support requests to our toll-free number of 866.491.9545.  All faxes are first routed to our support department and then dispatched out to the next available technician.  Please include your Ticket ID on your fax if this is an ongoing issue.

 

Support By Email

You may also email your support questions to support@marshallvoip.com and the next available technician will get back to you.  As mentioned under the Support By Phone option, you are welcome to email a specific technician, however if he/she is in the field, a reply may not be possible the same day.  If your email is regarding a previously opened issue, please include the Ticket ID in the subject line of your email.

 

Support By Live Chat

We have been asked by many clients about the possibility of chatting “live” with a technician.  For this reason, we have created a live chat support option.  Simply go back to our homepage or click here and you will find the chat icon on every page of our website.  (see picture below)

chat icon

If technicians are available online, the icon will inform you of that. If all technicians are busy, the icon will let you know that you can leave a message for the next technician. You may still click on the icon and fill out the information. A technician will get back to you as soon as possible.

If you have any other suggestions regarding how we can make your support options a better experience, please let us know.